By accessing or using our website and services, you agree to comply with and be legally bound by the following terms and conditions. Please review them carefully before using our services. If you do not agree with any part of these terms, you should discontinue use of our website and services immediately.
1. Applicability
Unless a separate written agreement has been executed between the parties, these terms and conditions (the “Terms”) exclusively govern the provision of services by You Sell Online (“we”, “us”, “the Company”) to the purchaser of such services (“you”, “the Customer”).
The order confirmation provided to you (the “Order Confirmation”), together with these Terms (collectively, the “Agreement”), constitutes the complete and exclusive agreement between the parties, replacing all prior discussions, representations, or agreements, whether written or oral. In the event of any inconsistency, these Terms shall prevail unless expressly stated otherwise in the Order Confirmation.
These Terms supersede any general terms or conditions submitted by the Customer at any stage. The provision of services by You Sell Online does not imply acceptance of the Customer’s terms nor does it modify these Terms in any way.
2. Scope of Services
You Sell Online provides the following services to support sellers operating, or looking to operate, a TikTok Shop in the United Kingdom:
- TikTok Shop Account Setup Support — guidance through business verification, registration, and approval, helping Customers avoid common causes of rejection or delay.
- Wholesale Product Catalogue — access to a regularly updated catalogue of trending, wholesale-priced products available for sellers to purchase and stock.
- UK-Based Fulfilment — storage, packing, and shipping of orders on behalf of the seller from our UK warehouse.
You Sell Online does not create, own, or operate TikTok Shop seller accounts on behalf of Customers. All TikTok Shop accounts remain registered in the Customer’s own name and business details, in accordance with TikTok’s own platform requirements.
We do not guarantee specific results, sales volume, earnings, or platform approval outcomes. Any figures, statistics, or examples referenced on our website or in our marketing materials are for illustrative purposes only, unless explicitly stated otherwise in writing.
Additional services may be introduced from time to time and will be governed by these Terms, together with any supplementary conditions provided at the time.
3. Performance Dates
You Sell Online will use commercially reasonable efforts to meet any estimated timelines outlined in the Order Confirmation (for example, shop setup or dispatch timeframes). All performance dates are indicative only and are not guaranteed, as they may be affected by third-party platforms (including TikTok), couriers, or factors outside our reasonable control.
4. Customer Responsibilities
The Customer agrees to:
- Provide accurate, complete, and timely information required for service delivery, including business registration and verification documents.
- Ensure compliance with all applicable UK laws and the policies of TikTok and TikTok Shop.
- Maintain the confidentiality and security of their own account login credentials, including their TikTok Shop seller account.
- Ensure any products listed or sold via their TikTok Shop comply with UK trading standards, product safety regulations, and TikTok’s restricted products policy.
5. Customer’s Acts or Omissions
If service delivery is delayed or prevented due to any action or inaction by the Customer or its representatives — including delayed provision of documents, inaccurate information, or failure to meet a platform’s verification requirements — You Sell Online shall not be considered in breach of this Agreement and shall not be liable for any resulting losses, costs, or delays.
6. Change Requests
Any request to modify the scope of services (for example, adding fulfilment volume or changing catalogue selections) must be submitted in writing. You Sell Online will provide a written assessment covering any required implementation time, adjustment to fees, and impact on delivery timelines. Changes become effective only upon written agreement by both parties.
You Sell Online may implement minor changes without prior approval where such changes do not materially affect the services, fees, or agreed timelines.
7. Fees and Payment
- Service fees will be specified in the applicable Order Confirmation or quotation.
- Late or non-payment may result in service suspension or termination.
- All fees are non-refundable unless explicitly stated otherwise, or as required under applicable UK consumer protection law.
- Payments overdue by more than 30 days may incur interest at 1.5% per month, or the maximum rate permitted by law.
- For product/catalogue orders, payment is required upfront prior to sourcing, stocking, or shipping, unless otherwise agreed in writing.
8. Taxes
The Customer is solely responsible for all applicable taxes, duties, or governmental charges related to the services provided under this Agreement, including any VAT obligations arising from their own TikTok Shop sales.
9. Intellectual Property
You Sell Online retains ownership of its proprietary systems, tools, templates, catalogue content, and methodologies.
The Customer retains full ownership of their own TikTok Shop account, business, and any products or materials they independently create or own.
10. Confidential Information
All non-public or confidential information shared by You Sell Online shall remain confidential and used strictly for service delivery. This obligation does not apply to information that is publicly available, previously known, or lawfully obtained from third parties. You Sell Online reserves the right to seek injunctive relief in the event of a breach.
11. Representations and Warranties
You Sell Online warrants that services will be performed professionally and with reasonable skill and care. Any issues with service quality must be reported in writing within 10 days of discovery. Remedies are limited to correction, re-performance, or a proportionate refund, at You Sell Online’s discretion, without prejudice to the Customer’s statutory rights under UK consumer law.
12. Disclaimer of Warranties
Except as expressly stated in these Terms, You Sell Online makes no warranties, whether express or implied, including but not limited to merchantability, fitness for a particular purpose, or non-infringement. Nothing in this section limits any right or remedy the Customer may have under UK consumer protection legislation that cannot lawfully be excluded.
13. Limitation of Liability
- You Sell Online shall not be liable for indirect, incidental, or consequential damages arising from use of our services.
- No guarantees are provided regarding TikTok Shop account approval, sales rankings, or sales outcomes.
- Platform suspensions or restrictions imposed by TikTok remain the responsibility of the Customer, although reasonable assistance may be provided where possible.
- In cases involving faulty, counterfeit, or misrepresented catalogue products, liability is limited to processing returns and issuing refunds where applicable, in line with our Returns Policy.
- Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded under UK law.
14. Termination
Either party may terminate this Agreement by providing written notice. Fees already paid are non-refundable except where required by law, and no additional termination charges will apply. All active services will cease upon termination; any orders already dispatched or in progress will be completed or handled in line with our standard process.
15. Governing Law
These Terms and Conditions shall be governed by and interpreted in accordance with the laws of United Kingdom, and the parties submit to the exclusive jurisdiction of the courts of United Kingdom
16. Contact Us
If you have any questions about these Terms, please contact us via the details provided on our website.
